Case Studies
At PASS, we pride ourselves on delivering expert Service Charge Accounting tailored to the unique needs of property management professionals. Our commitment to accuracy, transparency, and compliance ensures that our clients can focus on their core business while we handle the complexities of service charge accounts.
Each case study we present highlights our dedication to simplifying the process, reducing financial risk, and providing peace of mind through reliable, responsive, and personable service. Explore how we’ve partnered with clients to turn challenges into successes, demonstrating why PASS is the trusted choice for service charge accounting.
We have used PASS Accounting for several years now. The team are helpful, knowledgeable and swift to respond. Their bespoke portal has streamlined the whole year end process for us.
Having a designated contact has strengthened our working relationship. We can’t recommend them highly enough.
Case Study 1:
Short notice delivery and AGM support
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We were approached by a managing agent who had just taken on a block from another agent. Accounts had not been produced by the previous agent and were required at very short notice for a resident AGM.
This was a high-profile block, the lessees having received poor service from the outgoing agent and poor financial information. The new agent understandably wanted to make a good initial impression.
Within a week, we’d prepared a final set of accounts in time for the AGM. We also agreed to attend and provide additional support to the agent, taking care of any specific financial questions and helping to build confidence in the new management with the residents. The agent received great feedback from the residents and was grateful for our support.
Case Study 2:
A smooth Handover with the PASS Portal
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A freeholder approached us to help with moving a significant block of properties to a new agent. They were concerned that the financial handover may not go smoothly, creating financial risk for them.
We agreed to prepare the financial handover packs to ensure accuracy and timeliness of the transfers. We used our PASS Portal to facilitate the transfer of all the financial records. The PASS Portal allowed us to track and chase all information on all properties, plan the work process, handover completed files to the new agency to an agreed timescale, and provide full transparency to all parties, including the freeholder, throughout the project.
Our support meant that the financial handover was very much simplified for the new agent, reducing workload, improving efficiency, and reducing overall risk to the freeholder.
Case Study 3:
Updating 3 years of outstanding accounts in just a few weeks
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An agent, who was struggling to provide handover financial information for a property, explained that they were having serious trouble getting the information from their existing accountant. All of the accounts for their portfolio of properties were 3 years or more behind, and the existing accountant was simply not producing anything.
The agency asked if we could assist, as they had been impressed with our diligence and approach to requesting the handover information, as well as the assistance we’d provided. We agreed to take on the portfolio and to complete the work to an urgent deadline.
Within a matter of weeks, we had brought the full profiling up to date. The agent was extremely relieved to be able to bring all the financial reporting for all the lessees fully up to date and compliant in such a short time.
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